Recognised leaders in case management

Total Claims Solutions is a leading provider of case management for both Accident & Health insurance and workers’ compensation.

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Accident & Health claims specialist

We’re one of the few QBE Australia appointed companies to handle claims directly and provide effective and compassionate support during an often difficult time.

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Work injury hotline

Employers and injured workers can call the hotline, Monday to Friday, from 9.00am to 4.30pm. All enquiries can remain anonymous.

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Helping injured workers return to work

Fully trained and highly experienced Injury Management Coordinators to support the employer and injured worker through the entire Workers’ Compensation process.

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Taking case management to a new level

Total Claims Solutions is a leading provider of case management for both Accident & Health insurance and workers’ compensation. We meet your needs, goals, and more. Click on one of our key services below to find out how we can help you today.

Claims Management

Accident &
Health Insurance

We’re a dedicated team of insurance claims specialists providing one-to-one claims management support, ensuring your claim is managed proactively and efficiently.

Work Injury Management


We understand WorkCover, and are here to help guide employers and injured workers when a workplace injury occurs. Our injury management coordinators are with you every step of the way.

Brand New Look

Total Claims Solutions’ logo has a brand new look!  Over the next 12 months, you’ll notice the logo change on our stationery, claim forms and marketing material as we transition to the new look.

While our logo has changed, our personalised claims and injury management hasn’t. You’ll still receive our same great service promise and delivery – and we’ll continue to put you at the centre of everything we do.

Latest News

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Chronic Pain in the Workplace: a psychological approach

Dr Graham explains that pain is, “an unpleasant sensory and emotional experience associated with actual or potential tissue damage, or described in terms of such damage.” The brain is a pain output, according to Lorimer Moseley, Professor of Clinical Neurosciences and Chair in Physiotherapy at the University of South Australia.

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Don’t let a bully jeopardise your return to work

Returning to work after an illness or injury can be trying. Depending upon how long you were out of the workplace, you may have difficulty catching up with everything that’s happened while you were gone.

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Supervisors who react with support can help injured workers return to the job

When people get injured and take time off work to recover, the way their supervisors react to the injury can make a difference in how likely it is that they will successfully return to work.

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