Supporting Our Claimants

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Supporting our claimants during difficult times is part of our role.

Family and domestic violence support

Family and domestic violence is a complex issue that QBE takes seriously. If you’re experiencing family and domestic violence, please read our Family Domestic Violence Customer Support Policy.

Financial hardship support

We appreciate there are times when personal circumstances can make it difficult to meet all your financial commitments. If you’re struggling to make an excess payment or repay a debt to QBE, please contact your Claims Officer directly or visit our Financial Hardship page.