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Working at Total Claims Solutions is more than just having a job.

If you share a passion for delivering effective case management solutions to a diverse client base, we’re interested in hearing from you.

Why join us?

We know that in order to effectively shape and evolve our culture we need the right people behind us.

We are committed to our clients’ needs and recognise that personal service is key. Diversity and inclusion is important to all our employees and we actively work towards attracting and retaining a diverse group of people through our recruitment process.

Our employees, whether they’ve been with us 15 years, 12 months, or they’ve just joined us, are an active contribution to our company. Our vision in investing in our employee’s career and development is shared across the organisation.

We are proud of the team we have built!

Values that define us

Integrity and professionalism – We continually strive for professional excellence.

Honesty and good faith – We maintain honest, ethical and professional dealings with all stakeholders.

Service excellence – We take a proactive, consistent approach to our work.

Empathy – We genuinely care about, listen to, and support our clients and our team.

Passion – Commitment and accountability are part of everything that we do. We are dynamic, energetic and enthusiastic.

Transparency – We encourage open communication with all stakeholders.

Current Opportunities

Injury Management Coordinator - Melbourne

The Role

As an experienced Injury Management Coordinator, you will coordinate and monitor workers’ compensation claims and return to work programs for all workplace injuries while maintaining effective working relationships with key stakeholders to drive a successful return to work outcome.

You will manage cases and return to work processes in their entirety as the primary contact, and liaise between employers, employees, workcover agents/insurers, medical providers and other external parties. You will understand, interpret and provide advice on relevant legislation to ensure our clients meet their regulatory requirements.

About You

  • Workers’ compensation claims management experience at a Workcover Agent/Insurer;
  • Workers’ compensation claims management and Return to Work experience at an employer;
  • A recognised rehabilitation & return to work coordinator Certificate or Diploma;
  • High level knowledge of the Work Injury Rehabilitation and Compensation Act 2013;
  • Knowledge around other state and territory schemes, Acts and guidelines;
  • Relevant privacy legislation;
  • People management and leadership;
  • Excellent oral and written communication skills;
  • Excellent conflict resolution skills;
  • Effective negotiation skills;
  • Confidence in dealing with multiple stakeholder engagement;
  • A flexible approach when faced with competing priorities;
  • Initiative and ability to work independently and cohesively within a team environment;
  • Proactive and diligent approach to all tasks with a commitment to handling multiple cases simultaneously;
  • Excellent attention to detail;
  • Intermediate to advanced knowledge in Microsoft Office.

Our Culture

Working at Total Claims Solutions is more than having a job. We are family. We pride ourselves on empowering our people to write their own script to having a rewarding career.

We are always looking for people who put the customer at the heart of everything.

We are excited by your interest in working with us.

Apply via email and include your resume and cover letter.
Please note, only shortlisted candidates will be contacted

Claims Assistant - Melbourne/Brisbane

Thanks so much for your interest.

We’re not recruiting at the moment for this particular role, but we’re always looking for great talent. Please email us your expression of interest, including a cover letter and resume, and we’ll be in touch when suitable opportunities become available.

We are excited by your interest in working with us.

Case Manager - Melbourne/Brisbane

Thanks so much for your interest.

We’re not recruiting at the moment for this particular role, but we’re always looking for great talent. Please email us your expression of interest, including a cover letter and resume, and we’ll be in touch when suitable opportunities become available.

We are excited by your interest in working with us.