Thanks so much for your interest.

We’re not recruiting at the moment for this particular role, but we’re always looking for great talent. Please email us your expression of interest, including a cover letter and resume, and we’ll be in touch when suitable opportunities become available.

We are excited by your interest in working with us.

Join the Team at Total Claims Solutions

Are you a worker’s compensation professional with exceptional relationship building skills, seeking a new challenge and the opportunity to make a meaningful impact in worker’s lives?

Join Total Claims Solutions, a national leader in claims management for Accident & Illness Insurance and Workers’ Compensation, as we search for an experienced Injury Management Coordinator to elevate our dynamic team.

Why Join Us?

At Total Claims Solutions, we pride ourselves on providing exceptional service with a proactive, personalized, and innovative approach to managing injury and illness. Our team is dedicated to promoting sustainable Return to Work (RTW) outcomes and maintaining effective working relationships.

About the Role

As our Injury Management Coordinator, you will:

• Advise and assist employers, workers, and health practitioners to achieve sustainable RTW outcomes.
• Develop and manage comprehensive return-to-work programs for various injuries.
• Be the primary contact for employers, employees, workcover agents/insurers, medical providers, and other external parties.
• Utilize your expertise to interpret and advise on relevant legislation, ensuring clients meet regulatory requirements.

What We’re Looking For

We need someone who has:

• Experience in workers’ compensation claims management, either at a Workcover Agent/Insurer or Occupational Rehabilitation Provider.
• In-depth knowledge of common injuries, treatment options, and medical terminology.
• Proven ability to manage complex RTW cases, identifying barriers early and implementing effective strategies.
• Extensive knowledge of relevant workers compensation legislation locally – other state and territory scheme knowledge also advantageous.
• Strong leadership, people management, and communication skills.
• Ability to build long standing relationships and exceptional customer service.
• Excellent conflict resolution and negotiation abilities.
• Confidence in engaging with multiple stakeholders.
• A flexible approach to competing priorities, initiative to work independently as well as part of a team.
• A proactive, diligent approach with a commitment to handling multiple cases simultaneously.
• Ability to coordinate your time effectively and prepare for offsite meetings.
• Exceptional attention to detail and proficiency in Microsoft Office.

What We Offer

• A supportive and dynamic work environment.
• Opportunities for professional growth and development.
• The change to make a real impact on people’s lives.

Ready to take your career to the next level? Join Total Claims Solutions and be part of a team that truly cares. Apply today and help us lead the way in injury management!

We are excited by your interest in working with us.

Apply via email and include your resume and cover letter.
Please note, only shortlisted candidates will be contacted

The Role

As an experienced Case Manager, you will manage a portfolio of claims while maintaining effective working relationships with key stakeholders to drive a successful return to work outcome.

You will manage cases in their entirety as the primary contact, collaborate with injured workers and health professionals, ensure claims guidelines and legislation are adhered to, provide expert advice to all key stakeholders, and manage recoveries.

About You

• A minimum of two years of case management, pertaining to injury and illness claims;
• Proactive and diligent approach to all tasks with a commitment to handling multiple cases simultaneously;
• Excellent oral and written communication skills;
• Confidence in dealing with multiple stakeholder engagements;
• Effective negotiation and problem solving ability;
• A flexible approach when faced with competing priorities;
• Initiative and ability to work independently and cohesively within a team environment;
• Excellent attention to detail;
• Intermediate to advanced knowledge in Microsoft Office;
• Schemes administration in each state (preferred).

Our Culture

Working at Total Claims Solutions is more than having a job. We are family. We pride ourselves on empowering our people to write their own script to having a rewarding career.

We are always looking for people who put the customer at the heart of everything.

We are excited by your interest in working with us.

Apply via email and include your resume and cover letter.
Please note, only shortlisted candidates will be contacted

About Total Claims Solutions

Total Claims Solutions is a leading provider of claims management for Accident & Illness Insurance and Work Injury Management for Workers’ Compensation nationally. Our dedicated team provide the highest level of service and maintain a proactive, personalised and innovative approach to managing injury and illness.

The Role

Working closely with the Work Injury Management Team, providing professional and confidential, high level administrative support, including but not limited to:

• Ensuring electronic files are maintained administratively;
• Directing and assisting clients with enquiries, registering employers and claims, organising mail-outs, data integrity across all databases;
• Assist with marketing campaigns and assisting with the preparation of reports;
• Lodging new claims with WorkCover Authorities/Agents, records management, liaison with external stakeholders and any other associated ad hoc duties.

About You

• Demonstrates personal integrity and respects the values and experiences of others;
• Client/claimant service focused approach;
• Excellent attention to detail;
• High level of organisational skills;
• Ability to manage high volumes of work and determine priorities to meet strict deadlines;
• Ability to work with minimal supervision to achieve agreed outcomes;
• Analytical and problem-solving skills;
• Self-directed approach – take initiative and priorities activities;
• Intermediate to advanced knowledge in Microsoft Office.

Our Culture

Working at Total Claims Solutions is more than having a job. We are family. We pride ourselves on empowering our people to write their own script to having a rewarding career.

We are always looking for people who put the customer at the heart of everything.

We are excited by your interest in working with us.

Apply via email and include your resume and cover letter.
Please note, only shortlisted candidates will be contacted

Thanks so much for your interest.

We’re not recruiting at the moment for this particular role, but we’re always looking for great talent. Please email us your expression of interest, including a cover letter and resume, and we’ll be in touch when suitable opportunities become available.

We are excited by your interest in working with us.

Thanks so much for your interest.

We’re not recruiting at the moment for this particular role, but we’re always looking for great talent. Please email us your expression of interest, including a cover letter and resume, and we’ll be in touch when suitable opportunities become available.

We are excited by your interest in working with us.

Thanks so much for your interest.

We’re not recruiting at the moment for this particular role, but we’re always looking for great talent. Please email us your expression of interest, including a cover letter and resume, and we’ll be in touch when suitable opportunities become available.

We are excited by your interest in working with us.