Accident & Health Claims

Your dedicated case manager will assist you every step of the way.

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Accident & Health Claims Specialists

Understanding Claims

Every claim is unique, just as every person is unique, and at Total Claims Solutions, our priority is to assist you in your recovery from injury or illness and support you with your physical, psychological and emotional needs.  We work within the insurance policy guidelines to achieve the best possible outcome for you.

Getting you back on track

We ensure we understand your claim from every angle, and how we can best manage your claim to help you return to work or make the most of life.

Our purpose

Total Claims Solutions strives to make a difference in your claim experience through our core purpose of maximising your wellbeing.  We achieve this through prompt claims management and payment of valid claims, open communication and personalised service.

Our hands-on approach ensures that you as our claimant are always engaged and feel supported on your claim journey.

Our service promise to you

Claims is our expertise.  Helping claimants is our passion. We are committed to providing personalised claims management support for you – so you can rest assured we have your back during difficult times.

Our case managers are here to help you every step of the way.

  • We always look for ways to pay valid claims to ensure you’re supported when you need it most.
  • We are experienced in working through the technicalities of claims processing to save you time and energy, and keep you focused on recovery, rehabilitation or return-to-work.
  • If we ever need to decline your claim, we will explain the reasons and ensure you are fully informed as to why, just in case there has been a misunderstanding.
  • We will keep you informed as your claim progresses through your dedicated case manager, making information easily accessible and consistent.
  • We respect your privacy and will never disclose your personal details to any third party without your prior permission.
  • We will be transparent with you as we look to resolve any issues.
  • We continuously strive for excellence and welcome your feedback.

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