Work Injury Hotline

Call 1800 238 026.
All enquiries can remain anonymous.

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Get high level support

Originally, set up for the Building & Construction Industry, this service offers high level support. Employers and injured workers can call the hotline and speak with one of our injury management coordinators with any issue or concern, including:

  • Reporting incidents or injuries
  • How to lodge a claim
  • What to expect after a claim has been lodged
  • Rehabilitation & return to work obligations
  • Return to work plans
  • Rights and entitlements
  • WorkSafe Agents processes
  • Legislative requirements
  • WorkCover premiums

We respect your privacy, view our Confidentiality & Privacy Policy below.

Read the Hotline Terms & Conditions below.

Confidentiality & Privacy

Total Claims Solutions respects the confidentiality and right to privacy of callers. We take steps to protect any personal information in accordance with our Privacy Policy. Callers can also remain anonymous. For callers in need of ongoing support, the injury management coordinator, with the callers consent, is able to make referrals as appropriate.

Terms & Conditions

You can access the advisory service free-of-charge for the first 20 minutes of any case.

*Fees apply after this time if further assistance is required. For more information, call the hotline and speak with an injury management coordinator.