Lodge a Claim

If you're an Incolink NSW member, lodging an Accident or Illness claim is easy. Scroll down to download your relevant form.

Where to start?

If you have experienced an injury or illness and would like to make an insurance claim, the first step is to contact the right provider.

Steps to Lodging a Claim

Download the relevant claim form and TFN Declaration
Complete all sections of the claim form (e.g Worker, Physician/Treating Doctor & Employer)
Prepare or obtain all relevant documents (see checklist on front page of claim form)
Send original claim form with all relevant documents to Total Claims Solutions, click here for contact details.

Your claim will then be assigned to a dedicated case manager who will support you through the entire claims process. Expect a call shortly after you lodge your claim.

If you have any enquiries or need help lodging a claim, please contact us.

INCOLINK NSW Brochure and Claim Forms

Download the claim form and Tax File Declaration (if applicable)

Incolink NSW - Accident & Illness - Claim Form

Accident & Illness Claim From

TFN Declaration Form

Funeral claims are managed by Incolink – please contact Incolink directly.

Discretionary Cover – Funeral - Claim Form

Deceased Estate Claim Form – with Probate

Deceased Estate Claim Form – without Probate

Deceased Claim Form – Spouse or Dependant

From Monday, 18 August 2025, Total Claims Solutions will manage all new Discretionary Funeral Cover claims for Incolink members.

New claims lodged on or after 18 August 2025. Download the claim form and send it to Total Claims Solutions at claimsVIC@totalclaims.com.au or post.
If you have already received a claim form from Incolink before this date (but have not yet submitted it), you may still complete that form and send it to Total Claims Solutions.
Existing claims lodged before 18 August 2025 (currently being assessed). If you have already submitted a completed claim form to Incolink before this date, Incolink will continue to manage your claim until it is finalised. Please contact Incolink on (03) 9639 3000.

Incolink NSW Accident & Illness Benefits Program - Brochure

For full details of the Incolink NSW Accident & Illness Benefits Program, download the brochure from Incolink’s website